I have been in claims for over ten years and used most of the IME services in the industry.  Hands down, your staff is the most professional and competent I have worked with. I am not speaking about any specific claim, but really, on every one your team gets the job done well.

Every single person I’ve encountered at Woodlake has been incredible.  Your services are great and worth every penny.  But, the customer service goes above and beyond.  This is something I really appreciate and value.  Excellent customer service is incredibly rare these days.  I feel if someone is able to provide exceptional customer service that their company must care and appreciate their employees - which is also rare these days.

Thank your team for doing such a great job!!!!  They save me so much time!!

Thank you so much for catching this!  You are correct! I need a spine surgeon IME. This changes everything!  You guys are the very best!  Thank you for catching this!

Your co-workers are the best when it comes to scheduling IMEs, notifying of a missed/attended IME, and getting invoices to me ASAP.  Just thought I would let that be known!

I want to formally acknowledge the staff at Woodlake that assists us with our IMEs and Impairment ratings.  I appreciate ALL of the HARD work that is evident with each referral.  Not sure if you guys get to hear this often..but… Thank you for all of your hard work, it is really appreciated.

I recently had a chiropractic IME done through Woodlake. I wanted to pass along that the IME was FANTASTIC.  The wording, her thoroughness and professionalism was very clear in her report.

This is big complicated case and need to have as much info as possible.  Thanks for all of your attention to this.  You ladies are the best!  Now, that I’ve said that, please let us know who we should be sharing this info with.  So often I send a little note saying how much I appreciate all the work your staff does, but I really should let the manager know.

WOW WEE!!!!!!!!   THANK YOU SOOOOO MUCH You guys constantly impress me with your scheduling!!!! Thank you again.

Props to you for all your timely communications.  I really appreciate it, so thank you!! Definitely enjoy working with Woodlake!!

I appreciate the doctor's efforts to complete this report in such a timely fashion, especially considering the volume of medical records for this case.  We now have it to provide to plaintiff's counsel and our mediator a week before our mediation.  I am impressed with and appreciative of all of the effort that went into this IME and report.

You guys at Woodlake are awesome.  We are definitely going to be using you guys again.  Thanks for “holding my hand” through it all.

I just received the report on <name redacted> from Dr. K and I just have to say OMG! That was a very long but detailed report. He does nice work!  I just may have to use him more often.

I was pleased with Dr. S’s report.  I thought he did a nice job explaining his opinions.  My client was also very happy with the report and appreciated the doctor’s explanations.  I have nothing but positive things to say about the report and my experience with Woodlake.

I thought the report was well written.  I really appreciated the cover letter service.  I have been swamped this summer and it helped take one thing off my plate!  Also, the service was timely. I would also note that P.P. has been pleased with Woodlake so far too.  So, you’ve got some new fans!

Just wanted to let you know how easy it has been using Woodlake’s services. The email address for medical records and letters has made the process of getting you the patient’s information continually painless. It is also very easy to send updated records as they come in prior to an IME being scheduled and knowing the records will be included with the originals sent.  I have also come to find out that your services will correspond with the IME doctor for an addendum, and as long as I have provided the information, it gets done right away.  The “quick report” has been a good tool in predicting what the IME will say and how I may need to progress on the claim prior to the full report being received. Being able to set up an IME and get a response with an IME date within 24 hours or less (always less) has been key in helping me manage my claims that I get IMEs on.  Your network of doctors really helps in “odd” cases or if I am looking for a specific doctor, Woodlake has always been able to get me the type of doctor that is needed.  Thanks for helping out in the hectic world of claims.

I have been working with Woodlake now for close to two years.  When I started scheduling IMEs, I did so with a couple of providers in order to get a feel for their operations.  The thing that I found with Woodlake, and quite possibly the most important thing that I would like in a vendor, is that I am not worried about things getting done.  They are done once requested, whether it be a last minute request for MRI films or re-scheduling an appointment.  This is a testimony to the company’s organization and each person’s role at the company being performed effectively/efficiently. I can call anyone at Woodlake and they can help me find a doctor in the area I am looking for and they would be happy to do so.  I had the opportunity to attend a seminar that they sponsored with Midwest Orthopaedics at Rush and saw first-hand the relationship that the company has with the doctors that they put on their provider list.  Building this relationship is what I do not have the opportunity to do as an adjuster and therefore, I can count on a company to interview/interact/quality check the IME doctors.

Woodlake makes my job much easier every day. From the great selection of doctors that they use to their great customer service, they make it so easy to get exams set up when I need them set up fast.  I don’t need anyone else!

I’ve just started using Woodlake for their IME services.  Their staff is very knowledgeable and courteous.  They have made the process of ordering IMEs less time consuming.  Their online reporting is awesome.  It is so quick and easy.  I definitely will continue to do business with them.

I wanted to send you this note just to let you know that I have found Woodlake Medical to be a wonderful source for scheduling and following  up on my IMEs.  Some of the features that I like the most are:

1. I do not get caught in the telephone tag game with a doctor’s office when it comes to scheduling.  You have cut down my scheduling time from days to a matter of hours!!
2. I have the distinct impression that I can get earlier dates than when I was dealing directly with the doctor’s office.  It is now weeks, not months!
3. Reports!!!!  They are some of the best-written reports and very timely.  This is not to say that they always go my way, but I feel confident in their completeness and timeliness.
4. Staff cooperation - the staff that I work with at Woodlake is always cooperative, professional, and helpful!!
5. You can customize the services to fit your needs, both economically and fitting with time constraints.  Do your own cover letter or let Woodlake do it, along with claimant notification and diagnostic searches.

Overall, I am very satisfied with the service Woodlake provides and do not hesitate to recommend to my co-workers and sing your praises whenever possible.

I choose Woodlake to set up my IMEs because it’s a “one stop shop”.  The best part is the online referral. I can go to the website, click on the questions that I want the doctor to address, order mileage, and request a follow up call to the claimant in less than five minutes. This cut down a great deal of time I’d spend typing a letter to employee and cutting a mileage check.